Cartridge and Ink Problem Report

Cartridge and Ink Problem Report Form

Please fill out this questionnaire and give us as much information as possible to assist in troubleshooting your Ink and/or Cartridge problem. Required fields are in red, however, please fill out the form as completely as possible. For an MS Word or PDF version of this form for email or FAX return, click the links below. Email the MS Word (.doc) form to info@xandex.com and FAX the PDF form to 707.763.2631. You will receive a response within one (1) business day of our receipt of the form.

Right click on the following link and choose "save target as" to download and save an MS Word form to your computer and email the completed form to info@xandex.com (.doc 67Kb). Note: This MS Word form has many drop down lists that will not function if the form is opened in Internet Explorer rather than MS Word. If the form opens in Explorer, use the "save as" command in the File menu to save the file to your hard drive and open the file in MS Word.

Click Here to download PDF form for FAX (.pdf 13Kb)


Fields in RED are Required
Name
Title
Company
Email
Phone
Fax

Please give us information about the problem:
Statement of Problem (please be specific)
Type statement of problem here.

When did the problem first appear?

Has anything changed in your process? (be specific)

What percentage of cartridges has this problem?

How many dots are placed before the problem occurs?

How long have the cartridges been open before the problem occurs?

HOURS OR DAYS

Please give us information about the cartridges, ink and wafer surface:

Cartridge type:

Filament Size: OR Pneumatic Type:

Ink Type: Ink color:

Batch Number(s):

Storage Temperature: Expiration Date:

Wafer Surface Chemistry (passivation type):

Please give us information about your inking/curing process:

Ambient Inking Temperature: Chuck Temperature:

How long does it take to test one wafer?

Dot size range required: Inking speed:

How long after inking do wafers wait to be cured?

Drying/Curing cycle temperature:

Drying/Curing cycle time:

Normal dot count per cartridge:

How often are cartridges changed?

Please give us information about your inking setup:

Inker or holder type: Model number (if known):

Prober Type: Tester Type:

Type of inking (inline, offline, post probe, etc):

How many probe/inking stations use the configuration described above?

How many probing/inking stations have this problem: