Online Ordering through the Xandex website

Schedule of Changes for Direct Sales 

5% discount on all online orders 

Standard Lead Times

Same business day response to quotation requests

Establishing an account, placing an order and making payments

Same business day response to change order requests

Xandex Business Hours

24-7 Troubleshooting and maintenance information

Sales Contact Information

On site service available

Supplier / Banking Information

• As of November 1, the Xandex Online Ordering website will be available in English, French, German and Italian.

• Online orders are processed the same business day they are received at Xandex.

• Xandex has already established online accounts for known European DieMark customers with automatic net 30 terms

• To begin ordering online all that is required is for you to request a username and password.

• All orders received via the web using theXandex online ordering website scheduled for delivery beginning Nov 1, 2003 will be discounted 5%. This discount is available for a limited time only by purchasing through our website.   Click Here for More Details

• Xandex will respond to quotation requests the same business day the request is received when the request is sent by submitting the quotation request form available on the Xandex website.

• This form is available in English, French, German and Italian.

• Xandex will respond the same business day the request is received to change or update an existing order.

• Xandex provides extensive DieMark product troubleshooting, maintenance information and training in English, French, German and Italian on our website.*

• Troubleshooting and maintenance assistance is also available via email, telephone and FAX during Xandex regular business hours.

• On site service is available to meet your changing inker product needs by submitting a request for service to Xandex. Pricing for on site service is determined by individual service requirements.

Direct Ordering Schedules, Account and Ordering Information

• Continue to order from your regional distributor for deliveries scheduled through Oct. 31, 2003

• Price lists will be provided and direct orders will be accepted beginning Oct. 15 for deliveries scheduled beginning Nov. 1, 2003 

• We are currently maintaining all existing orders that you may have in place with regional distributor. 

• Blanket orders placed through your regional distributor prior to August 26 with a delivery date of November 1, 2003 or later will be honored.

• If you have a question or need information on ANY outstanding order, please contact Xandex.

• Standard lead time for all ink cartridges is 2 weeks (not including shipping and customs clearance)

• Lead time for standard inker hardware is 4 weeks (not including shipping and customs clearance). Non-standard products may require longer lead times.

• We encourage customers to place 6-month blanket orders with scheduled ship dates to take advantage of the lowest cartridge pricing.

• Xandex has already established accounts with automatic net 30 terms for all customers that have been identified to us by a regional distributor.

• Payment is accepted in US dollars via wire transfer or credit card (AMEX, Visa or MasterCard ) ONLY.

• To verify that an account has been established for you, to review account information, or open a new account please contact Rhonda Barger, International Customer Representative at the contact information listed below.

• Purchase Orders are accepted through our website (you must request a password to access the Xandex Online Ordering Website), through email, telephone or fax. Please make sure your order includes shipment/carrier instructions.

• All orders are EX WORKS (Xandex) and do not include customs, freight or insurance fees. You have the option of prepaying and adding freight to your invoice, or you may provide us with a collect account number for the carrier of your choice.

• Orders are processed the same business day they are received at Xandex. Order confirmations are sent via FAX or email on the same business day the order is processed.

• Xandex Supplier and Banking information is available on request from your International Customer Service Representative

Xandex Business Hours and Contact information

Monday - Friday 7:30 AM (07:30) through 4:00 PM (16:00) Pacific Standard Time (UTC - 8 hrs). 

Your International Customer Service Representative is: 

Rhonda Barger
Telephone: 707-763-7799 ext. 127 
FAX: 707.763.2631
Email: rbarger@xandex.com 
Mailing address: 
Xandex, Inc. 
1125 N. McDowell Blvd. 
Petaluma, CA 94954
USA