Customer Satisfaction Survey

As one of our valued customers, we request your help in evaluating our performance with a brief survey. We use the input you provide to plan and direct activities within our continuous improvement initiative. As a Xandex customer, YOUR OPINION COUNTS!

Privacy Notice:
Xandex does not share, sell or distribute information provided to us by our customers. All customer data is stored on secure servers within our corporate network and is for Xandex internal use only.

Survey Instructions:
Compared with your other suppliers of similar products, how does Xandex measure up? We welcome all of your comments! If you do not have a basis for input on an individual item, select "No Basis for Input". If "Poor" or "Very Poor" is selected, please describe what we could do in order to meet your expectations.

Key:
Excellent = Performance consistently exceeds expectations
Very Good = Performance is consistently satisfactory and sometimes exceeds expectations.
Good = Performance is consistently satisfactory and meets expectations.
Poor = Sometimes satisfactory but needs improvement in certain areas.
Very Poor = Performance is rarely or never satisfactory.
No Basis for Input = No experience or do not use

* = Required Field

MAILING ADDRESS

*Name:

*Company:

*Street Address 1

Street Address 2

*City

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*ZIP (Postal Code)

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Telephone:

1) PRODUCT QUALITY and TECHNOLOGY

1a) Overall Product Quality (Overall satisfaction with Xandex product)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

1b) Product Reliability (Defect free products, dependable performance in the field)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

1c) Product Ease of Use (Setup, operation and maintenance; ergonimic )
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

2) QUALITY, DESIGN AND MANUFACTURING PROCESSES

2a) Quality Processes and Programs (Reaction to quality issues, timely analysis of returned product, failure analysis and effective corrective/preventive action; formal continuous improvement practices)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

2b) Design Capability and Process
(Technological innovation, design expertise, effectively leads development with minimal guidance from customer, time to market)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

2c) Manufacturing Processes and Capabilities
(Manufacturing technologies, resolution of manufacturing related defects, product development time to market)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

3) CUSTOMER SERVICE and RESPONSE

3a) Technical Expertise and Support (Timely and effective response to requests for technical support, demonstrates product knowledge, and provides prompt notification of changes to material or product availability)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

3b) Customer Service Responsiveness (Provides timely response to requests for quotations, order acknowledgements and general inquiries, and effectively reacts to changes in demand and urgent requirements)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

3c) On Time Delivery (Products are delivered on-time per Purchase Order acknowledgement)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

4) XANDEX WEBSITE (www.xandex.com)

4a) Website General Product Information (Product models, Features and Applications)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

4b) Technical Product Information (Product specifications, manuals, drawings and maintenance information)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

4c) Online Order Entry System Ease of Use (If you order from us using our Online Ordering system, your overall satisfaction with the online order process)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

5. SPECIFIC PRODUCT USE

Which Xandex Products do you use?

5a) Inking Equipment (ink cartridges, inker hardware, DieMark Ink Remover, etc.)

5b) Interface/Docking Equipment (ATE Interface, spring probe blocks, cables/interconnects, docking systems etc.)

6. RETURN MATERIALS PROCESS RESPONSE

The following questions relate directly to the return of Xandex Products for Service (Both warranty and non-warranty service)

6a) If you have ever returned a Xandex Product to us for Service how would you rate the overall effectiveness of the process? (Either Warranty or Non-Warranty issues)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

6b) How would you rate your level of satisfaction with the specific resolution for your returned equipment? (for example; your equipment was repaired to your satisfaction OR, you were issued a replacement / credit, etc.)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments

6c) How would you rate your level of satisfaction with the speed in which your materials were returned to you or a solution was provided? (time in which your materials were processed and returned or a different solution was offered)
Excellent
Very Good
Good
Poor
Very Poor
No Basis for Input

Comments